Guests and pets
- Minimum check-in age
- 18 years
Parkroyal Collection Kuala Lumpur
★★★★★4.2 Very good on Google MapsDollah Village, Kuala Lumpur
Visitor rating
4.2out of 5Very good4.2/5 · 7,398 reviews on Google
Google visitor rating · View on Google Maps · Google Maps
Given by the hotel’s visitors on Google Maps; it is not the star class.
See the reviewsHighlights
- Children’s Swimming Area
- High Speed Internet
- Parking (on site): the hotel lists both a free and a paid option
- Breakfast In The Room
- Check-in
- 15:00
- Check-out
- 12:00
In the hotel’s local time.
Popular amenities
- Wi-Fi: the hotel lists both a free and a paid option
- Valet Parking
- Fitness
- Restaurant
- Airport Shuttlethe hotel’s own service; not arranged by us
- Shuttle Servicesthe hotel’s own service; not arranged by us
About this property
Parkroyal Collection Kuala Lumpur is a 5-star hotel in Kuala Lumpur, Malaysia. Its amenities include Children’s Swimming Area, High Speed Internet, Parking (on site): the hotel lists both a free and a paid option, Breakfast In The Room. Check-in starts at 15:00 and check-out is until 12:00, in the hotel’s local time.
PARKROYAL COLLECTION Kuala Lumpur, situated in the heart of the Golden Triangle, offers convenient access to shopping, dining, and the financial district. This hotel features 527 air-conditioned rooms with minibars, Smart TVs, complimentary wired and wireless internet, phones, safes, and electric kettles. Bathrooms include showers with rainfall showerheads and complimentary toiletries. Guests can enjoy city skyline views from stylishly decorated rooms. Dining options include Thyme All-Day Dining, 24-hour room service, and a poolside bar, with buffet breakfasts available for a fee. The hotel offers a full-service spa with massages, body treatments, and facials, an outdoor pool, and a 24-hour fitness center. Additional amenities include concierge services, gift shops/newsstands, express check-out, dry cleaning/laundry services, and a 24-hour front desk. There are 10 meeting rooms available for events. The hotel is committed to environmental care, featuring biodegradable packaging and filtered drinking water. A Tourism Tax of MYR10 per room, per night for foreign passport holders will be collected upon check-in. Self-parking is available for a fee. The hotel is completely smoke-free, with smoking permitted in designated zones. Some rooms include a separate living room and access to the executive lounge. Halal food options are available.
Amenities and services
Internet
- Wi-Fi: the hotel lists both a free and a paid option
- High Speed Internet
Pools and wellness
- Fitness
Food and drink
- Bar
- Breakfast In The Room
- Complimentary In-Room Coffee Or Tea
- Restaurant
Families and children
- Children’s Swimming Area
Parking and transport
- Airport Shuttlethe hotel’s own service; not arranged by us
- Parking (on site): the hotel lists both a free and a paid option
- Shuttle Servicesthe hotel’s own service; not arranged by us
- Valet Parking
Hotel services
- 24 Hour Check In
- Atm Machine
- Concierge
- Dry Cleaning
- Elevators
- Housekeeping-Daily
- Laundry Service
Rooms and comfort
- Air Conditioning
Business and events
- Banquet Hall
- Business Centre
Accessibility
- Wheelchair Access
More amenities and services
- Beam Projector
- Cashless Payment Available
- Cctv/Security
- Contactless Check-In/Check-Out
- Electric Vehicle Charging Station
- Express Check-In/Check-Out
- Halal Food Available
- Meal Services
- Porterage
- Safety Deposit Box
- Tableware
Facilities, their hours and charges are set by the hotel; your booking includes only what your room or rate lists.
Accessibility and parking
- Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible parking
- Wheelchair-accessible restroom: not verified
- Wheelchair-accessible seating: not verified
According to Google Maps; anything it does not state is not verified. Google Maps
Rooms
Choose your dates
Choose dates and guests to see the rooms at this hotel. Prices and availability depend on your dates and guests.
What guests say on Google
From Google reviews
An oasis in the heart of KL. Very near shopping centres and food outlets. We found the service exemplary, the room spacious and the bed was extremely comfortable, thanks to the pillow menu. It was very easy to ask for whatever we needed through the app provided. The emphasis on greenery and sustainability is commendable and the pool is beautiful with private cabana-like structures. There is some building construction next door, so it can be a bit noisy at times, though. When we accessed the lounge, we were fascinated to find that there is no set cocktail menu. All we had to do was say what base and flavours we liked and- voila! We had custom made cocktails! All in all, our stay was great!
The hotel's location is excellent and ideal for travelers looking to explore the heart of Bukit Bintang. It's within easy walking distance of Lot 10, Fahrenheit 88, and Pavilion Kuala Lumpur, making it a great base for shopping and dining. However, I would recommend this hotel primarily for couples, solo travelers, or families with older children. We booked a Club Room specifically to enjoy the Club Lounge privileges, but because our son is only six years old, we were informed that children are not permitted in the lounge during breakfast and evening cocktail hours, even with adult supervision. This came as a surprise, especially since we've stayed at other hotels, such as Traders Hotel, where children are welcome in the lounge as long as they are accompanied by an adult. Instead, we were directed to have our meals at the pool area. Unfortunately, seating there was extremely limited, with most tables already occupied by guests using the pool. As a result, our family ended up having breakfast at the bar counter, which was far from the premium experience we had expected when booking a Club Room. While I understand and respect the hotel's lounge policy, I believe more family-friendly alternatives could be provided for Club guests traveling with young children. It would also be helpful if this restriction were communicated more clearly during the booking process so families can make a more informed decision. Overall, it's a good hotel with a fantastic location. However, if you're traveling with young children and plan to book a Club Room for the lounge benefits, you may not be able to fully enjoy the experience as intended.
We had a very comfortable stay at PARKROYAL COLLECTION Kuala Lumpur. The location is extremely convenient, with the main shopping areas along Bukit Bintang and Bintang Walk all within easy walking distance. The rooms were clean, comfortable and well maintained, and we also enjoyed the breakfast selection. One of the highlights of our stay was visiting the club lounge each day for drinks and snacks, which made the experience even more relaxing. The staff were helpful, polite and accommodating throughout our stay. We would definitely recommend this hotel to anyone looking for comfort, convenience and a central location in Kuala Lumpur. Thank you, PARKROYAL COLLECTION Kuala Lumpur, for a lovely stay.
Great location in heart of bukit bintang right next to monorail and a short walk to mrt station. Close to everything you need, malls, restaurants, food street all within an easy walk. Room was large, modern and well cleaned. Filtered drinking water is a great benefit. Breakfast options were vast, perhaps the widest variety of foods I ever seen in a hotel and great quality. Gym spaces are modern with decent technogym equipment. All staff we interacted with were friendly and professional, from security guard to lobby staff. However a very special mention to pool barman Fik who went out of his way to ensure we were well looked after with drinks and food whenever we were there relaxing after a long day of sightseeing. His friendly manner and true passion for his job really stood out and made our stay in KL even more memorable. Only negative was substantial building work being conpleted across the road which wasn't audible from the rooms, but was very loud in the pool area - however this is not the hotels fault.
Generally it was an okay stay. The location, while great, it does take a bit of navigation to get to the carpark and as someone else pointed out, the entrance to the carpark is narrow and is positioned at a 90 degree angle to the road. Turning in would require some advance knowledge of the location else could be easily missed. The check-in experience was attentive but it did take a while. The staff could do with better equipment like a second monitor - does seem like they had to toggle different windows to get things done. Also the set up is very open, resulting ambiguity as to who was in the line or not. This also set up for any other guest to interrupt the staff doing the check in (which then compromises mine). I appreciate the check in staff for their attentiveness, having offered an upgrade as GHA member albeit on separate floors which I declined as I preferred to have connecting rooms. While we did get side by side rooms, I wasn't aware it wasn't connected. We were travelling with kids so that was preferred. The other drawback was that the room didn't come with windows (sort of). Technically they did, but the windows were in the bathroom and with the bathroom entrance curtains mostly drawn, whether there was a window became moot. Something I didn't think too much about since it is a brand name hotel. The filtered water tap was well thought out. Overall, the stay was comfortable, with pleasant vibes but probably fell slightly short of a 5 star.
In Google’s order, unfiltered by us.
Reviews aren’t verified by Google, but Google checks for and removes fake content when it’s identified. Google’s content policy
Policies
Messages from the property
- States a fee or a deposit
CheckIn instructions
• Extra-person charges may apply and vary depending on property policy • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation • This property accepts credit cards and cash • Safety features at this property include a fire extinguisher, a security system, and a first aid kit Front desk staff will greet guests on arrival.
- States a fee or a deposit
Optional fees
• Fee for buffet breakfast: approximately MYR 85 for adults and MYR 42.50 for children • Covered self parking fee: MYR 10 per day • Valet parking fee: MYR 35 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- States a fee or a deposit
Important Information
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes. Collection Club Lounge is reserved for guests above the age of 12 only who has booked Collection Club Room, Urban Suite and Lifestyle Suite. Please note that the Hotel will assign the Signature Family Suite upon arrival and it subject to room availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Know before you go
• Pool access available from 7:00 AM to 8:00 PM. • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. • Parking height restrictions apply.
Messages stating a fee or a deposit for the dates of your stay are shown again before payment and restated in your booking document.
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FAQs about the hotel
What are the check-in and check-out times at Parkroyal Collection Kuala Lumpur?
Check-in starts at 15:00 and check-out is until 12:00, in the hotel’s local time.
Is there Wi-Fi at Parkroyal Collection Kuala Lumpur?
Yes, the hotel lists Wi-Fi: the hotel lists both a free and a paid option among its amenities.
Is there parking at Parkroyal Collection Kuala Lumpur?
Yes, the hotel lists Parking (on site): the hotel lists both a free and a paid option among its amenities.
Does Parkroyal Collection Kuala Lumpur serve breakfast?
Yes, the hotel lists Breakfast In The Room among its amenities. Whether breakfast is included in your price is shown with each room once you choose your dates.
What is the minimum check-in age at Parkroyal Collection Kuala Lumpur?
Guests must be at least 18 to check in.
Other hotels to explore
Distances are approximate, in a straight line from the hotel’s map position, not driving distances. Distances in the hotel’s description come from the hotel and may be by road. © OpenStreetMap contributors
