Overall the accomodation is a little basic, but given the price we paid and the location to the centre of Sorrento I would say it is really good. Given the tourists here and speaking to other people around the town and on tours it seems that Eden has been a much better experience than some other have had, so another tick.
The breakfast service by the guy who has been in there every day we have been here has been good, and he has been very friendly. The breakfast itself has been a little underwhelming, but again we knew it was a continental breakfast and for the money compared to alternatives we could have booked, I would say realistically it is more than reasonable.
We had a room on the front overlooking the gardens and something of a partial sea view, with a little Julie balcony so couldn't use it for much, although some have usable balconies.
I think overall given realistic expectations and the price we paid for what is classed as a 3 star hotel, that the place has been excellent and beyond what we actually expected. It wasn't dirt cheap, but based on location which is just out of the way enough and set back enough to be ok from a road noise point of view, and how easy it is into the town centre, then it great. It is 5 mins to the pick up point for coach tours, 5 mins to 10 mins to the train station and maybe 20 mins to the main port for boat trip, and 25 mins to the small port where the nice fish restaurants are.
Overall, unless you have unrealistic expectations, then I would certainly recommend it. Also some reviews slate the coffee, but unless it has changed, on first taste it was a little bitter and earthy, but you quickly get used to it and its not bad, same as the rest of the place really, but it's a 3 star hotel at the end of the day in a spot on location. On a side note, the pizza's generally in town are amazing, and some of the seafood at the fishermans cooperative restaurant I am told by my other half is also really nice, although if you order the veal, it strangely comes from a pig, which is odd, so pick the fish.
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Esperienza deludente
La colazione è stata praticamente inesistente e assolutamente inadeguata rispetto al costo delle camere. Un servizio del genere è davvero difficile da giustificare, soprattutto considerando che la struttura si presenta come un hotel a tre stelle e propone prezzi tutt’altro che economici.
È evidente che la struttura faccia molto affidamento sulla propria posizione, ma una buona posizione non può essere una giustificazione per offrire un servizio così carente. Chi paga determinate cifre ha il diritto di aspettarsi almeno una colazione dignitosa e un livello di servizio adeguato.
Una situazione del genere è deludente non solo per i clienti italiani, ma anche per gli ospiti stranieri che scelgono questa struttura aspettandosi un'esperienza all'altezza del prezzo pagato.
Prezzi elevati, servizi insufficienti e rapporto qualità-prezzo decisamente insoddisfacente. Mi auguro che la gestione prenda seriamente in considerazione le numerose aspettative disattese dei propri clienti.
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We had a lovely stay at Hotel Eden in Sorrento. The staff were all very friendly and welcoming. The room sizes were great, especially compared to a lot of hotels in Italy, and we felt very comfortable during our time here. Bed and breakfast was okay and had everything you needed to start the day. The location was also fantastic, very central and within easy walking distance to restaurants, shops, and all the main attractions in Sorrento. Overall, a great base for exploring the area.
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Lovely hotel right in the heart of Sorrento. Rooms spacious and cleaned everyday. Staff are so lovely. Pool is small but we only spent 3 days there as we had trips booked the other days. Breakfast was perfectly adequate with lots of pastries and cooked food. Would definitely recommend this hotel.
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We stayed for 7 nights at this hotel. The only good thing about this hotel is the location. The breakfast was just about edible, it was cold and the same thing every day. The staff was very rude and dismissive. The man came round and the only thing he said was “do you want drinks”. The beds are rock hard and so are the pillows, we asked for another softer pillow and was told “not today because I’m not going upstairs to come back down again” by the staff. The drinks around the pool were flat and horrible, they wouldn’t let us be the near the bar when making drinks which seems suspicious to us. Each day the prices of drinks changed and we questioned it and owner said “prices have gone up today”. The pool area was always dirty and there wasn’t many sunbeds for the amount of people in the hotel. There was only 4 sunbeds that actually sat in the sun. They were always cutting trees and mowing the grass during the day so alot of people complained about getting hit by debris from the lawn mower. There’s no tea or coffee making facilities in the rooms. The shower water pressure is next to nothing and that if it even comes out like warm. The rooms don’t get cleaned, they only make the beds. The hotel owner lets their children and their friends in the pool during the day, we didn’t mind this however they arrived with water guns and floats in the pool making loads of noise and splashing others around the pool who have PAID to stay at this hotel. Again we wouldn’t mind but when the pool is only open from 9-6 this isn’t fair on the people who have paid to stay here. You are not allowed to bring any food from outside the hotel to the pool area, if you are found with this then the owner comes over again being very rude. We spoke to a lot of the other guests during our stay and most of them had said exactly the same as what we was saying. We even spoke to a rep in resort and was told “but it is a family run hotel” and too expect it. There was a passage in the hotel that if you walked through you would be in sorrento square, the hotel didn’t advise us if this. It was only until day 3 were another guest said about it - I would see this as a massive selling point. We also called reception and said our WiFi isn’t working and was told “it’s the weather that’s why”. Overall we would not recommend and cannot see how companies can advertise this hotel! The only thing that was good was location.
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