Grand Excelsior Hotel Bur Dubai

From Google reviews

1. 

   geneve valde

   ★★☆☆☆4 months ago

   The location is good, it’s in the center of the city, but the outside area is a bit chaotic. The reception is okay. The room is big, but it feels a bit old, although still well maintained. They just need to improve the cleanliness and do a bit more upkeep. I’m here to review the breakfast because it is a deal breaker for me when staying in a hotel. The dining area is small and there are not many food options. I think the majority of their guests are Indian since the food choices seem to reflect that. I love Indian food, but the food was served cold, had no taste, and was hard to chew. We tried to request something hot, but we were told it’s not allowed. Then there’s the coffee. At least I expected a good cup of coffee, but it tasted like milk—like carton milk—with no real coffee flavor at all. In the end, we had to order food from outside. Overall, I don’t think I will be coming back again.

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2. 

   nitesh k

   ★★★★★5 months ago

   I had a wonderful stay at the Grand Excelsior Hotel Bur Dubai. The hotel offers excellent hospitality, comfortable rooms, great facilities, and a welcoming atmosphere. The staff members were always courteous, professional, and eager to help, making my stay very pleasant and memorable. I would especially like to commend Mr. Hakeem from the housekeeping team for his outstanding service. He was extremely polite, hardworking, and attentive to every detail. My room was always impeccably clean and well-maintained, and he consistently ensured that everything was in perfect order. His dedication, professionalism, and friendly attitude truly enhanced my experience at the hotel. Thank you, Mr. Hakeem, and the entire Grand Excelsior Hotel team for your excellent service. I highly recommend this hotel and look forward to staying here again in the future.

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3. 

   Snigdha Kala

   ★☆☆☆☆4 months ago

   Our stay at this hotel was deeply disappointing, primarily because of the service and the way we were treated. The room service was extremely slow, unresponsive, and lacked even the most basic level of hospitality. Requests took an unusually long time to be addressed, and follow-ups often went unanswered. The most upsetting part of our stay was our breakfast experience. When we went for the English breakfast, the receptionist's behavior towards us felt rude, dismissive, and unwelcoming. As Indian guests, we were left with the strong impression that we were not treated with the same warmth or respect as other guests. It was the first time I have ever felt this way at a hotel, and it was genuinely disheartening. The hotel also serves Indian breakfast in a separate ballroom rather than the main breakfast area. While having different cuisine sections is understandable, the separate dining area was noticeably less clean and did not provide the same standard or ambiance as the main breakfast restaurant. This created an uncomfortable feeling of unequal treatment. A luxury hotel should make every guest feel equally valued, regardless of their nationality or background. Unfortunately, that was not our experience here. I hope the management seriously reviews its customer service practices and ensures that every guest receives the same level of respect, hospitality, and quality of service.

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4. 

   Hamid Ali

   ★★★★☆4 months ago

   I had an awesome stay at Grand Excelsior Hotel Bur Dubai. The location is excellent, making it very convenient to get around the city. The hotel is neat, clean, and well maintained, and the rooms are comfortable. Housekeeping and room cleanliness were consistently impressive throughout my stay. The only area that could be improved is the service, as it can sometimes be a little delayed. However, the staff are courteous, and overall the experience was still very positive. One thing I would not recommend is the food. If you’re an Indian traveler, I suggest skipping the hotel’s breakfast, lunch, and dinner, as the Indian food may not match your expectations. I also found the continental food to be below average. Instead, head to Al Karama, where you’ll find plenty of excellent Indian restaurants with much better food. Apart from the food and the slightly slow service, everything else was excellent. The cleanliness, comfort, location, and overall experience made this a memorable stay. I would definitely recommend this hotel to anyone looking for a clean, comfortable, and well-located place to stay in Bur Dubai.

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5. 

   TheKingofLove

   ★★★★★6 months ago

   My stay at the Grand Excelsior in Bur Dubai was simply fantastic. The service was excellent, the buffet was delicious with a great variety, and the hotel had a lively atmosphere with many clubs nearby. What truly made the experience special was the wonderful staff — always friendly, helpful, and attentive. After my stay at the Grand Excelsior in Al Barsha, this one was just amazing in every way. Thank you for such a great experience. From the King of Love, with love and appreciation ❤️

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