Citymax Bur Dubai

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1. 

   Ms. Sharon Chebet

   ★★★★★قبل 5 أشهر

   ⭐⭐⭐⭐⭐ I had an amazing stay at Citymax Hotel Bur Dubai. Apart from its perfect location, the service was truly exceptional. From the security team to the reception staff and housekeeping team, everyone was welcoming, professional, and attentive. The breakfast experience was wonderful as well. The waiter was always smiling, attentive, and incredibly quick to assist guests. There was also one beautiful waitress whose warmth and friendliness made the dining experience even more pleasant. The only issue I encountered was with one Filipino receptionist who almost caused a problem with my delivery by informing me that it was not there, even though it had already been confirmed as received. Fortunately, another receptionist stepped in, checked properly, and was able to locate it without any issues. Overall, this was a fantastic experience, and that minor incident did not take away from the excellent hospitality I received throughout my stay. Citymax Hotel Bur Dubai is truly an amazing place to be, and I would definitely recommend it to others.

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2. 

   Saurabh Mishra

   ★☆☆☆☆قبل 6 أشهر

   Hi, this is Saurabh Mishra a hotelier working as a guest service Agent. I book this hotel because i have stayed in City max Ras Al Khaimah and i expected similar facilities and hospitality. Being a hotelier i understand how things work behind. First thing that i would like to highlight is i send an email to the reservation team requesting room on higher floor, and i always know its subject to availability but email acknowledgement was not recieved. Secondly i appreciate the receptionist i think her name is Nila for giving early checkin around 12. Secondly when we entered the room the disappointment started one by one stains on curtains which could make you feel vomit. And stain on the couch was add on to it. Next coming to amenities i still couldn’t believe even slippers were chargeable and cutlery also were chargeable. Like basic amenities shaving kit or dental kit everything was chargeable, for water i can understand . Slippers dental kit and cuttlery and plates why this things were chargeable i really dont understand that. But anyways even if i can consider that hotel policy and all. Still we were stuck with phone in hand while trying to call to reception or room service like we were continuously calling but there were no response for very long time, and most disturbing part after getting connected and asking the queries the receptionist and room service they were cutting the phone on our face in the middle of the conversation and it happened thrice like my girlfriend she kept facing this issue getting the phone cut on the face and i dont think any hotel policy or standard says to cut the phone on the face my girlfriend she was so disappointed because even she is a hotelier and she is working is front desk itself. We both were just staring each other face like is this really a hotel or hospitality. And trust me coming from hospitality background i feel really bad writing this review, but i believe these things needed to be reach to the management.

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3. 

   Prasanth Karippamadam

   ★★★★★قبل 4 أشهر

   Nandu at the reception was exceptionally supportive and professional. Despite the busy front desk, he handled every guest patiently, remained approachable, and went above and beyond to assist whenever possible. I also met Mr. Anu during checkout. He was warm, welcoming, and genuinely ensured that every guest leaves with a positive impression and a reason to return. The room was clean, comfortable, and well maintained. Overall, it was a pleasant stay with excellent hospitality.

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4. 

   ashish.r. sahu

   ★★★★★قبل 4 أشهر

   I have been at this appartment for offical purpose for almost 20 day, and the best thing about this stay is location, specially of you are Indian and the complimentary breakfast. Yes if the Indian cushion in breakfast should have more inclusion. Overall the rooms and facilities are well maintained and the staff are very helpfull and curtious.

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5. 

   Yodit Matiyos

   ★★★★★قبل 5 أشهر

   My stay at Citymax Hotel was an amazing experience. Housekeeping was very professional, cleaning my room twice a week and keeping everything perfect. Special thanks to Sudip such a kind and amazing person who made the service even better. Truly appreciated. 🌟

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