Guests and pets
- Pets
- Not allowed
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Sofitel Dubai Downtown
★★★★★4.7 Excellent on Google MapsDowntown Dubai, Dubai
Visitor rating
4.7out of 5Excellent4.7/5 · 13,089 reviews on Google
Google visitor rating · View on Google Maps · Google Maps
Given by the hotel’s visitors on Google Maps; it is not the star class.
See the reviewsHighlights
- Number of swim-up bars -
- Free wired internet
- Free self parking
- Breakfast available (surcharge)
- 24-hour front desk
- Check-in
- 15:00
- Check-out
- 12:00
In the hotel’s local time.
Popular amenities
- Number of outdoor pools -
- Number of poolside bars -
- Pool umbrellas
- Pool sun loungers
- Free WiFi
- Free beach shuttlethe hotel’s own service; not arranged by us
About this property
Sofitel Dubai Downtown is a 5-star hotel in Dubai, United Arab Emirates. Its amenities include Number of swim-up bars -, Free wired internet, Free self parking, Breakfast available (surcharge). Check-in starts at 15:00 and check-out is until 12:00, in the hotel’s local time.
Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.
Amenities and services
Internet
- Free wired internet
- Free WiFi
Pools and wellness
- Number of outdoor pools -
- Number of spa tubs -
- Fitness facilities
- Free beach shuttlethe hotel’s own service; not arranged by us
- Pool umbrellas
- Sauna
- Turkish bath/Hammam
- Golfing nearby
- Full-service spa
Food and drink
- Number of swim-up bars -
- Couples/private dining
- Number of poolside bars -
- Number of coffee shops/cafes -
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Number of bars/lounges -
- Pool sun loungers
- Coffee/tea in common areas
- Breakfast available (surcharge)
- Vegetarian breakfast available
- Number of restaurants -
Families and children
- Babysitting or childcare (surcharge)
- Children's club (free)
- Supervised childcare/activities (free)
- Playground on site
Parking and transport
- Wheelchair accessible parking
- Bicycle parking available
- Free self parking
Hotel services
- Dry cleaning/laundry service
- Concierge services
- Laundry facilities
- Elevator
- 24-hour front desk
- ATM/banking
- Safe-deposit box at front desk
- Housekeeping on request
- Luggage storage
- Reception hall
Rooms and comfort
- Terrace
- Designated smoking areas
Business and events
- Wheelchair-accessible meeting spaces/business center
- Conference space size (meters) -
- Banquet hall
- Business center
- Conference space size (feet) -
- Conference center
- Number of meeting rooms -
- Conference space
Accessibility
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible registration desk
- Wheelchair-accessible path to elevator
More amenities and services
- Vegan menu options available
- Electric car charging station
- Comprehensive recycling policy
- Porter/bellhop
- Grocery/convenience store
- Tours/ticket assistance
- Free newspapers in lobby
- Well-lit path to entrance
- Humane animal treatment
- Multilingual staff
- Comprehensive food waste policy
- Shopping on site
- Energy-saving switches
- No single-use plastic stirrers
- Bulk dispenser for toiletries
- Lifeguard on site
- Biodegradable/compostable straws
- Eco-friendly cleaning products provided
- LED light bulbs
- Stair-free path to entrance
- Express check-out
- Change of bed sheets (on request)
- Ballroom
- Grey water recycling system
- Eco-friendly cleaning products used
- No single-use plastic soda bottles
- Locally-sourced food on site (80% or more)
- Organic food
- Reusable tableware only
- Proposal/romance packages available
- Eco-friendly toiletries
- Showcase for local artists
- Hair salon
- Reusable cups only
- Guest education on local ecosystems and culture
- Garden
- Sustainability/community reinvestment (10% revenue or more)
- Wedding services
- Locally-owned & organized tours & activities
- Water-efficient toilets only
- At least 80% of all lighting comes from LEDs
- Recycling
- Vegetarian menu options available
- Water-efficient showers only
- Water dispenser use by guests actively encouraged
- Water dispenser
- Biodegradable/compostable stirrers
- Double-glazing on all windows
- Change of towels (on request)
- No single-use plastic water bottles
- No single-use plastic straws
- Computer station
Facilities, their hours and charges are set by the hotel; your booking includes only what your room or rate lists.
Accessibility and parking
- Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible parking: not verified
- Wheelchair-accessible restroom: not verified
- Wheelchair-accessible seating: not verified
According to Google Maps; anything it does not state is not verified. Google Maps
Rooms
Choose your dates
Choose dates and guests to see the rooms at this hotel. Prices and availability depend on your dates and guests.
What guests say on Google
From Google reviews
About this hotel, from Google
Airy quarters in a sophisticated hotel with eclectic dining & 2 bars, plus an outdoor pool & a gym.
This is our second stay at Sofitel Dubai Downtown, and once again, it has been a wonderful experience. Of course, we had a few small issues during our stay—as can happen anywhere—but what really makes the difference is how the team handles them. The staff was always responsive, professional and genuinely helpful. The breakfast is, without a doubt, one of the best we’ve experienced. There is variety of food, plenty of seating options, and the atmosphere is elegant yet relaxed. We also loved the newly renovated swimming pool on the 5th floor, which is a great addition compared to our previous stay. The Kids Club right next to the pool is another highlight. A special thank you to Ms. Elaine from the Kids Club. She is truly a gem. She welcomed our family with such kindness and warmth, and you can genuinely feel her passion for taking care of children. Our kids mainly speak French, yet she made every effort to communicate with them, play with them and make them feel comfortable. One of the biggest advantages of this hotel is its location. Dubai Mall is just a pleasant 15-minute walk away, with a pedestrian bridge only a few steps from the hotel. It’s also conveniently close to the Museum of the Future, Dubai Frame and Deira, making it an excellent base for exploring the city.
⭐️⭐️⭐️⭐️⭐️ A truly exceptional stay at Sofitel Downtown Dubai! ❤️ A huge thank you to Abira - Amira and Khushboo from Front Office for making my stay so special. They arranged the cutest surprise and prepared a beautiful room on the 19th floor with an amazing Burj Khalifa view. 🥰 also on the pool Kelvin from FB team were friendly and were taking care about my accor welcome drinks!!! Lovely service 2 floor from lounge name of waiter was Mart thanks for help! As an ALL Accor Diamond member, I’ve stayed in many hotels, but the attention to detail here was absolutely number one. The amenities, decoration and personal touches were incredible. And the details! They even prepared a beautiful bath 🛁 with flowers and a mirror note. Such a lovely surprise and such a high level of service! ✨ Thank you, Abira and Khusbo, for making my stay unforgettable. This is exactly what hospitality should feel like! ❤️ #SofitelDubai #SofitelDowntownDubai #Accor #ALLAccor #DiamondMember #Hospitality
Hotel is good but the service was absolutely terrible. How they are surviving in hospitality is beyond me. From the moment we arrived, they asked us to leave our car at a specific spot as the valet was full and didn’t even give a ticket for the valet. Then we had to wait more than 30 minutes to check in due to the incompetence of the reception staff - this after informing them that my wife is pregnant and we have an infant. Room service? More like No service. We asked for an extra bed, they promised to bring it and delayed it. Even a basic request like dental kit was met with unreasonable delays. On our last day, I requested them to bring the breakfast up to our room as our 4 year old daughter fell sick from the previous night with fever (we already paid for the breakfast), they said they couldn’t do it and we had to order breakfast again! I understand they were overbooked, I’ve been to hotels and resorts which were overbooked before as well… but this was a pure example of poor management and lack of competence from top to bottom. Be careful before booking and always remember, if the price looks too good, there could be a catch…
Our stay at Sofitel Dubai Downtown was truly unforgettable. A very special thank you to Abir, whose kindness, generosity, and genuine care made one of the most important moments of our lives even more beautiful. From the very first email, she treated us not just as guests, but as family. Her thoughtfulness and heartfelt words are something we’ll never forget. Thank you as well to Chef for the wonderful Italian dinner and the unforgettable tiramisu, and to Trisha and the entire team for your warm hospitality and exceptional service. Thank you for helping create memories we’ll remember for a lifetime. We can’t wait to return.
Lovely stay at Sofitel Dubai Downtown with impeccable service from the staff. Special shoutout to Marco and Lucky at the breakfast buffet — Marco was very attentive to our needs, and Lucky kindly accommodated us earlier due to our early flight. The porters were also extremely helpful, always ready to carry luggage or shopping bags without being asked. In terms of facilities, the beds and pillows were a little soft for our preference, but the room itself was clean, comfortable, and well-maintained. The pool, gym, and sauna were all nice. The gym being 24/7 was a plus, though the pool only opens at 9 AM and the sauna at 10 AM — it would be great if these opened earlier so guests could enjoy them before heading out. Overall, a decent and convenient stay close to the metro station, with an overhead bridge that connects directly to Dubai Mall. Plenty of food options, shopping, and the fountain show nearby.
In Google’s order, unfiltered by us.
Reviews aren’t verified by Google, but Google checks for and removes fake content when it’s identified. Google’s content policy
Policies
Messages from the property
- States a fee or a deposit
CheckIn instructions
• Extra-person charges may apply and vary depending on property policy • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation • This property accepts credit cards, debit cards, and cash • Cashless transactions are available • This property uses a grey water recycling system and eco-friendly cleaning products • Safety features at this property include a fire extinguisher, a security system, and a first aid kit • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Front desk staff will greet guests on arrival.
- States a fee or a deposit
Mandatory fees
You'll be asked to pay the following charges at the property: • A tax is imposed by the city: AED 20.00 per accommodation, per night We have included all charges provided to us by the property.
- States a fee or a deposit
Optional fees
• Fee for buffet breakfast: approximately AED 145 per person • Early check-in is available for a fee (subject to availability) • Rollaway bed fee: AED 240.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- States a fee or a deposit
Special term for children
Special term for children 1st child up to 11.99 y. will be free of charge sharing parent’s room 2nd child up to 02.99 y. will be free of charge sharing parent’s room 2nd child from 03 till 11.99 y. will be subject to 50% charge of adult rate in double room sharing parent’s room
- States a fee or a deposit
Important Information
Please note that extra bed is available at an added fee of AED 240 per person. Please note that guests must present the credit card used to make this reservation upon check-in at the hotel. In case the card presented is not the same card used when booking, the total amount will be charged at check-in and a refund will subsequently be issued on the initial card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Know before you go
• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Only registered guests are allowed in the guestrooms. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • No pets and no service animals are allowed at this property. • A car is recommended for transportation to and from this property. • Cashless payment methods are available for all transactions. • Contactless check-in and contactless check-out are available.
Children Policy
Children Policy Depending on the hotel's children's policy, children's supplements might be applied and it's not included in the total amount of the reservation. See the terms and conditions when booking.
Important Meal Plan Information
Please note that all meal plan inclusions are applicable for 2 adults only by default. Any additional guests, including extra adults or children, are not included in the meal plan and will be charged separately by the hotel, payable directly at the property. This also applies to any mandatory supplements, such as Christmas or New Year’s Eve gala dinners, which are not included in the displayed rate and must be settled at the hotel.
Messages stating a fee or a deposit for the dates of your stay are shown again before payment and restated in your booking document.
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FAQs about the hotel
What are the check-in and check-out times at Sofitel Dubai Downtown?
Check-in starts at 15:00 and check-out is until 12:00, in the hotel’s local time.
Is there Wi-Fi at Sofitel Dubai Downtown?
Yes, the hotel lists Free wired internet among its amenities.
Is there parking at Sofitel Dubai Downtown?
Yes, the hotel lists Free self parking among its amenities.
Does Sofitel Dubai Downtown serve breakfast?
Yes, the hotel lists Breakfast available (surcharge) among its amenities. Whether breakfast is included in your price is shown with each room once you choose your dates.
Are pets allowed at Sofitel Dubai Downtown?
No, the hotel does not allow pets.
Other hotels to explore
Distances are approximate, in a straight line from the hotel’s map position, not driving distances. Distances in the hotel’s description come from the hotel and may be by road. © OpenStreetMap contributors
