I had a wonderful stay and rooms were clean, comfortable, and well maintained. The staff were friendly, professional, and always ready to help with a smile. The location is excellent, with easy access to the Metro, restaurants, and many attractions around Dubai. The check-in and check-out process was quick and smooth. Overall, it was a great experience, and I would happily stay here again. Highly recommended!
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We came to the hotel to rest, and this is already our fourth stay because the rates were more affordable. While my partner and I were simply sitting and chatting, we suddenly heard a loud noise from the washroom. When we checked, the sink had fallen to the floor.
We immediately contacted reception. However, instead of first investigating what happened, a member of the security team came to the room and told us that we needed to pay AED 800. He also said that if the matter was escalated to the manager, the manager would charge AED 1,500 instead, implying that it would be better for us to pay AED 800 immediately.
I would like to make it very clear that I do not accept responsibility for this damage and will not agree to pay for it.
First, a sink should not suddenly fall if it was properly installed, maintained, and in good condition. Second, no proper inspection or investigation was conducted before we were being blamed. Third, the condition of the sink and washroom appears old and poorly maintained, which should be considered before assuming that guests caused the issue.
We did not touch, misuse, or damage the sink. It fell on its own while we were sitting outside the washroom. It is unfair to ask us to pay for what appears to be a maintenance or installation issue, especially when the amount being requested could cover a brand-new sink.
We are willing to cooperate fully, but we will not pay for something that was not our fault.
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We stayed at Social Hotel (formerly Byblos) in Barsha Heights, TECOM, and had a pleasant experience. The room was spacious, comfortable, and well-maintained. The service was also good, and the staff were helpful throughout our stay.
We paid AED 163.21, which we felt was good value for money. Considering the price, the room quality and service exceeded our expectations.
Overall, it was a comfortable stay, and I would recommend it to anyone looking for an affordable hotel in the area.
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I had a wonderful stay at this hotel. The staff were incredibly welcoming, professional, and always ready to help with a smile. Their excellent customer service made me feel valued throughout my stay. The hotel was clean, comfortable, and well maintained, and every request was handled promptly and efficiently. I truly appreciate the team's dedication to making guests feel at home. I highly recommend this hotel and look forward to staying here again.
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I highly recommend this hotel because it's absolutely beautiful. The staff are very kind and welcoming, and the rooms are spacious, clean, and comfortable. It's a wonderful place to stay, and I truly enjoyed my experience here.
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