⭐⭐⭐⭐⭐
From the moment we arrived at the Pullman Hotel Istanbul, the service we received from the hotel staff was exceptional.
Unfortunately, our journey from the airport was spoiled by a dishonest taxi driver. We had agreed on a fare of £65, but on arrival the driver tried to charge us £85. Thankfully, the hotel manager, Mr Mustafa Topal, stepped in immediately. He handled the situation professionally, spoke directly with the taxi driver, negotiated the correct fare, and helped resolve what could have been a very upsetting experience. We are extremely grateful for his support, professionalism, and genuine care for his guests.
To make our stay even more memorable, Mr Mustafa Topal kindly upgraded our standard room to an exclusive suite, which was a wonderful gesture and greatly appreciated.
The hotel itself is spotless, comfortable, and well maintained. We would also like to thank Mr Mehmet at reception, who was welcoming, friendly, and highly professional throughout our stay. His excellent customer service made us feel valued from the moment we checked in.
Although our first experience in Istanbul with the taxi driver was disappointing, the outstanding hospitality shown by the Pullman Hotel team completely changed our impression. Their professionalism, kindness, and commitment to guest satisfaction are truly first class.
We highly recommend the Pullman Hotel Istanbul and would happily stay here again. Thank you, Mr Mustafa Topal, Mr Mehmet, and the entire team for making our stay such a positive and memorable one.
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Amazing 🤩🤩🤩. From the service, to the check in, breakfast - dinner, rooms, esthetic, great customer service to many more things. This is an overall 10 star hotel. My flight was delayed and the staff and airlines took care of me in the most beautiful attentive way. This is a great example of efficiency,problem solving and great customer service. Istanbul, Turkey is my next vacation destination because of this memorable experience with the hotel and staff. Thank you all for everything 🙏🤗
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Unfortunately, I can’t leave a better review.
We stayed here after our Turkish Airlines connecting flight was cancelled. We were brought to the hotel together with an entire bus full of other passengers who were in the same situation.
First, the check-in process was simply too slow. Some guests had to wait for more than an hour. Keep in mind that this was after a very stressful day and many hours of waiting at the airport while everything was being sorted out. The hotel should improve this process, for example by receiving the passengers’ information in advance from the airline.
Secondly, the air conditioning was not sufficient. The rooms should have been pre-cooled before the guests arrived. When we arrived at around 22:00, our room was 26°C, and by the time we left it had only cooled to around 23°C, so it was an uncomfortably hot night.
To finish on a positive note: the dinner was amazing, the rooms were very clean, and the staff were friendly and helpful.
Overall, the hotel itself was nice, but the check-in process and air conditioning really affected our experience.
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This is the hotel the airport uses when they cancel your flight, it is super luxurious and everything is perfect. Except the AC lacks and is uncomfortably warm on hot days.
Food was pretty good in the buffet so it was over a good experience.
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A huge thank you to Zainab in the F&B department! Her warm smile, exceptional hospitality, and attention to detail made our dining experience truly unforgettable. She went above and beyond to take care of us. Highly recommended!"
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