Oceania Paris Porte de Versailles

From Google reviews

1. 

   Sharwendy Simon

   ★☆☆☆☆5 months agoVisited Monday 1 June 2026 / 15 Dhu al-Hijjah 1447 AH — Tuesday 30 June 2026 / 15 Muharram 1448 AH

   Upon arrival, we noticed that the air conditioning in our room was not working and that the refrigerator was also not functioning properly. On Saturday afternoon, before leaving the hotel, we reported both issues to the reception desk and were informed that someone would look into them. When we returned later that evening, neither issue had been resolved. We went back to reception and explained the situation again. We were told that no alternative room was available, but that a fan would be provided for us. However, shortly afterwards, we received a phone call in our room informing us that no fans were available either and that nothing further could be done for us. We were advised to speak to reception the following morning regarding a possible discount or compensation. In addition to the discomfort caused by the lack of air conditioning, the faulty refrigerator meant that we were unable to keep any drinks or bottles of water cold during an exceptionally hot summer day and night. This made the situation even more uncomfortable, as we had no access to cold drinking water in the room. When checking out on Sunday morning, we raised the matter again. Unfortunately, the receptionist informed us that she was unable to assist and that we would need to contact the hotel by email. As a result of the lack of air conditioning, combined with the exceptionally hot summer weather, our room became extremely warm throughout the night. The temperature continued to rise, which was clearly visible on the thermostat. Since no alternative room, fan, or other solution was provided, we had a very uncomfortable night and slept poorly. We are therefore disappointed with how this situation was handled

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2. 

   Chipo Poli

   ★★☆☆☆4 months agoVisited Monday 1 June 2026 / 15 Dhu al-Hijjah 1447 AH — Tuesday 30 June 2026 / 15 Muharram 1448 AH

   Disappointed is an understatement. I stayed at this hotel from 27th to 29th June after travelling from England to Paris to celebrate my mum's 63rd birthday. This was meant to be a very special trip, and I had specifically chosen this hotel because I expected a high standard of service. Sadly, it turned into one disappointment after another. Before we travelled, I contacted the hotel to arrange a birthday surprise for my mum. The hotel confirmed they would decorate the room with balloons and a birthday card. I even sent them a reminder the day before we arrived to ensure everything was in place. When we checked in, there was absolutely nothing in the room. I went to reception to ask what had happened, only to be met with disbelief. Rather than apologising, I was asked to prove that these conversations had taken place. Thankfully, I had saved every email and message exchanged with the hotel, but I should never have had to spend almost 30 minutes at reception proving that the hotel had failed to honour a promise they had made. I was then told that the staff member responsible for decorations was off because it was the weekend, but I was assured the room would be decorated within an hour. Trusting their word, my mum and I went sightseeing for around five hours. When we returned, I stopped at reception and specifically asked whether the decorations had been done. I was confidently told yes. Imagine my disappointment when we opened the door to find... absolutely nothing. Again. I returned to reception where I was assisted by two wonderful young Algerian gentlemen who were incredibly polite, professional and genuinely apologetic. They explained that they had been told by the manager earlier that the decorations would be arranged, but unfortunately no senior member of staff was available to deal with the situation. Through no fault of their own, they were left trying to fix a problem caused by poor management. Eventually, all the hotel could offer was a cheese platter as an apology. While appreciated, it was hardly a substitute for the birthday surprise they had repeatedly promised. Unfortunately, the problems didn't end there. We had ordered breakfast via room service, carefully following the hotel's instructions. We completed the breakfast menu, selected our items, requested delivery for 10:00 am, and hung the form outside our door before the required 4:00 am deadline. At 10:15 am, no breakfast had arrived. I went outside only to discover that our breakfast order was still hanging exactly where we had left it. Nobody had even collected it. When I queried this at reception, I was initially told that I must have put the menu outside after 4:00 am. Once again, the assumption was that the guest was at fault. However, after contacting the kitchen, staff admitted they had simply forgotten to collect the breakfast orders. Eventually breakfast was delivered, but the experience became even more unbelievable when, at check-out, the hotel attempted to charge me the room service delivery fee for a breakfast that they had failed to process because of their own mistake. This stay was supposed to be a memorable birthday celebration for my mum. Instead, it became a series of avoidable failures, poor communication and broken promises. The most disappointing part wasn't even the mistakes themselves—things can go wrong anywhere. It was the complete lack of accountability, the repeated need for me to prove the hotel's errors, being given false assurances, and being made to feel as though I was the problem every time something went wrong. The only positive aspect of our stay was the kindness and professionalism of the two receptionists who did everything they could despite clearly being let down by poor management. Unfortunately, this hotel falls far short of the standards it advertises online. For a hotel that markets itself on quality and customer service, our experience was anything but. What should have been a once-in-a-lifetime birthday celebration became an unforgettable disappointment for all the wrong reasons.

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3. 

   Kristen Smith

   ★☆☆☆☆7 months agoVisited Wednesday 1 April 2026 / 13 Shawwal 1447 AH — Thursday 30 April 2026 / 13 Dhu al-Qadah 1447 AH

   The good: nice location, close to trams and metro The bad: unfortunately most other things. 1. Arrived at agreed upon time of 3pm, but room was not ready so we had to wait an hour. No apologies or complementary things were offered for this. 2. After entering our room, the heating was always on at 25 which we could not change. We had to complain three times over 2 days to the staff before they moved us to a different room. Again no real apology or complementary offerings. 3. Room cleaning walked into our room while we had the do not disturb sign on 4. Room amenities were lacking for the price range. No iron, no hair conditioner, very small safe that did not fit a laptop, hard bed, broken hairdryer In summary, we would recommend a cheaper hotel for people that want to explore Paris, and a different hotel for people looking for a more comfortable stay.

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4. 

   wan ning chen

   ★★★★★6 months agoVisited Friday 1 May 2026 / 14 Dhu al-Qadah 1447 AH — Sunday 31 May 2026 / 14 Dhu al-Hijjah 1447 AH

   Very good experience stay in Oceania! Staffs are very friendly and welcoming, the room is also super clean and comfortable to sleep, just a small inconvenience was the people who slept above us, they were running in the room during 00-01am was a bit hard to sleep. Overall is very pleasant and satisfied 😊

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5. 

   Omar Rahal

   ★★★★★7 months agoVisited Wednesday 1 April 2026 / 13 Shawwal 1447 AH — Thursday 30 April 2026 / 13 Dhu al-Qadah 1447 AH

   Amazing hotel. Very good staff. A nice swimming pool and a good breakfast. The rooms are modern and very clean. Very close to Trams T2 and 6 mins away from tran T3 ad well as Metro M12 Highly recommended

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