The best thing in this hotel is the location in a very vital area.
The breakfast was acceptable though the same breakfast was there everyday. The AC was turned off by the management to conserve electricity during a time where the temperature was too hot inside the rooms and we had to open the windows and suffer the outside noise and we weren't able to sleep well. No free water in the rooms and also no kettles for tea or coffee. The staff were nice but overally we didn't enjoy the stay.
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It is not a 4-star hotel, at best it is 2,5 star. The hotel has not been renovated at all. In room there was no facilities such as electric kettle or even glass! No bin! The had only one warm soup for breakfast, no other warm breakfast! The hairdryer is toooo old with only warm air!
Friendly staff
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To be honest I've tried this hotel twice once in June '23 and the second time Jan' 26
The staff are well-trained and very kind, and room service responds immediately to any requests or issues. However, the main problem is that the hotel hasn't been updated since the day it opened. Out of the two elevators, one is out of order and the other is failing and only goes up. Additionally, some room doors don't close properly, the paint is peeling, and there are no kettles or power outlets near the beds, internet is slow, showers are not maintained, the TV is small and no variety of channels to choose from,On the other hand the breakfast couple of options, a very small menu to choose from, not what I've expected unfortunately.
Overall this hotel is very close to the tram,great area, it was great couple of years ago, now it's slowing dying
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Despite raising issues directly with the hotel management, no action was taken to address or resolve them.
The main issues encountered were as follows:
Cleanliness: The room was not properly cleaned; I found a rotten, half-eaten apple and other rubbish under the bed. The floors were dirty, and bed linens appeared to be changed only once a week.
Bedding: Instead of proper quilts, we were provided with old blankets and thin sheets.
Bathroom and Amenities: Towels were replaced only every few days. The toilet seat was broken and unstable, and the room had a persistent unpleasant odor. Essential amenities such as an electric kettle, cups, tea, coffee, and bottled water were missing.
Wi-Fi: The Wi-Fi connection was extremely weak and unusable. (Speed pf 0.2 Mb/S)
Breakfast: The breakfast was inadequate; there was no toaster available, and several food items were not replenished.
Staff Conduct: The staff were unprofessional and dismissive. When I brought these issues to the attention of the hotel management, I was told that “refurbishment may happen next year,” which does not address the current problems.
These conditions were entirely unacceptable for a property advertised as hotel star rating or description, and far below the standards expected for the price paid. I booked accommodation for six people, expecting a comfortable and hygienic stay, but the experience was deeply disappointing and distressing.
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Hotel very well situated, all means of transport are not very far, service is very good, the staff are very friendly.
The breakfast is great, although it never changes it provides good quality for the price.
We rented a twin room, it was very spacious, clean and quiet but the content of the room is kinda old.
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