Istanbul Marriott Hotel Sisli

From Google reviews

1. 

   Sedat Simseker

   ★★★★★4 months ago

   I would like to take this opportunity to express my sincere gratitude for the outstanding experience my family and I had during our 18-night stay at the Marriott Hotel. The location was excellent, the facilities were amazing, and every aspect of our stay exceeded our expectations. What truly made our experience exceptional was the staff. Everyone was approachable, professional, and always willing to help with a smile. The level of service we received throughout the hotel was consistently impressive. A very special thank you to the following team members who made our stay so memorable through their dedication, professionalism, and genuine care: Dish Restaurant: Nuretin (supervisor),Sevil (supervisor) Fatih, Emir, and Zacky Valet: Mesut Housekeeping (Room 2806): Zehra Each of them provided outstanding customer service, always being friendly, attentive, caring, and anticipating our needs before we even had to ask. Their commitment to making our stay comfortable and enjoyable did not go unnoticed and is greatly appreciated. They are truly amazing staff members who are a credit to the Marriott brand. I highly recommend this hotel to anyone looking for exceptional hospitality and outstanding service. We will definitely be staying here again on our next visit!

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2. 

   Dominique Wagner

   ★★★★★4 months ago

   Staff are friendly and accommodating. They upgraded us to a double bed room with a view of the water when they say the two people coming were friends and not a couple. The spa area is so good. It's open until 22:00 and there's a pool with a sauna and steam room and Hammam in the locker rooms. The shower in the room leaked everywhere but that's my only complaint about the hotel. You have to have a swim cap to swim but they do have those for sale. There's a couple eczane (pharmacies) across the street. Heres a recommendation on some metabolism and water weight fixings.

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3. 

   Hulya Gul

   ★★★★★4 months ago

   I was very impressed with the hotel. The service and staff were very professional and dedicated in providing outstanding customer service. The facilities was very luxurious and the location of the hotel was very convenient. A special thanks to the following staff members who provided excellent customer service who always went above and beyond. The Dish Restaurant - Nuretin, Sevil (supervisor), Emir, Zacky and Fatih. And from Housecleaning room 2806 - Zehra did an amazing job. A big thank you to all the staff. Highly recommend this hotel.

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4. 

   Abdul

   ★☆☆☆☆2 months ago

   I had a terrible experience at check-in today. As a Titanium Member, I am eligible for suite upgrades subject to availability. The receptionist informed me that there were no suites available and that they were all fully booked. Evidently, this was a lie, as the Marriott app was clearly showing suites available. When I confronted the staff member that suits are showing available for booking on the app, he told me it was a “system mistake.” I then asked to speak to the Manager, and suddenly a suite became available. So the suites were available and despite being a Titanium member I was not given one without escalation. I genuinely feel that I was racially discriminated against because of my skin colour. Had I been white, I believe I would have been given the upgrade without having to question the receptionist or escalate the matter. After this entire ordeal, I do not feel welcome or comfortable at this hotel at all. This is very insulting to me especially as a Titanium member which is not easy to achieve. I am flabbergasted that I experienced this revolting behaviour from an original Marriot brand. Despite everything that happened, I did not receive a single apology. The Manager did not even come out to acknowledge the lies their staff trained to make and apologies. Future guests, please be aware of my experience. In my view, this is a hotel that is experienced in lying to your face about upgrades and discriminate you based on your skin colour and cannot be trusted to provide honest information to its guests. I have filed an official complaint with Marriott and requested a full investigation into this appalling incident.

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5. 

   Barry Cordova

   ★★★★★4 months ago

   I very seldom write reviews for a hotel. But I had to write one for this hotel and say how amazing the front desk agent Sima was. She was so professional, nice, and displayed a genuine care and kindness when checking in. She also helped with another reservation I had and fixed the issue in like manner. The next morning she greeted us, beautiful smile, and even got us in the breakfast restaurant to tell us our transfer to airport was waiting for us. I hope the Marriott sisli knows how bless they are to have quality of an employee.

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