Guests and pets
- Pets
- Not allowed
Hotel photographs are currently unavailable.
Hyatt Regency Dubai Creek Heights
★★★★★4.4 Very good on Google MapsUmm Hurair, Dubai
Visitor rating
4.4out of 5Very good4.4/5 · 11,805 reviews on Google
Google visitor rating · View on Google Maps · Google Maps
Given by the hotel’s visitors on Google Maps; it is not the star class.
See the reviewsHighlights
- Number of outdoor pools -
- Free WiFi
- Free self parking
- Breakfast available (surcharge)
- 24-hour front desk
- Check-in
- 15:00
- Check-out
- 12:00
In the hotel’s local time.
Popular amenities
- Swimming pool
- Pool umbrellas
- Children's pool
- Number of poolside bars - 1
- Number of outdoor pools - 2
- Pool sun loungers
About this property
Hyatt Regency Dubai Creek Heights is a 5-star hotel in Dubai, United Arab Emirates. Its amenities include Number of outdoor pools -, Free WiFi, Free self parking, Breakfast available (surcharge). Check-in starts at 15:00 and check-out is until 12:00, in the hotel’s local time.
Welcome to a brand-new destination that encapsulates Dubai, a combination of modern design and the warmth of a memorable experience at Hyatt Regency Dubai Creek. Situated within the heart of Dubai Healthcare City, the hotel is at the crossroads of the bustling Dubai metropolis and the ancient charm of the old city. Just 7 kilometres away from Dubai International Airport, this new five-star introduction to the city skyline blends the needs of both a business stay or relaxing getaway. Guests at this location are considered children between the ages of 0 to 12. Any guest 13 years of age or older will be considered an adult and will be subject to adult pricing. Compulsory charge of AED 1400 per adult and AED 700 per child (6 to 11.99 years) applies on all bookings staying over 31st December. This charge includes a New Year’s Eve Gala Dinner and access to the lobby festivities. Hotel requires 100 percent non-refundable deposit for the entire stay (including the gala dinner charges), this deposit shall be collected 30 days prior to the arrival date. In case of early departure, the property will charge full amount of Stay plus taxes. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply and a damage deposit of AED 200 is required. For any bookings made under points redemption or points + cash, mandatory Gala Dinner charges and deposit apply as per the above policy
Amenities and services
Internet
- Free WiFi
- Internet access in public areas - high speed
- Accès Wi-Fi gratuit
- Accès Internet à haut débit dans les espaces communs
- واي فاي مجانًا
- إمكانية الاتصال بالإنترنت في الأماكن العامة - عالية السرعة
Pools and wellness
- Health or beauty spa nearby
- Steam room
- Number of outdoor pools -
- Full-service spa
- Swimming pool
- Pool umbrellas
- Number of spa tubs -
- Spa treatment room(s)
- Fitness facilities
- Golfing on site
- Turkish bath/Hammam
- Sauna
- Number of spa tubs - 1
- Number of outdoor pools - 2
- Spa services on site
- Bain turc/hammam
- Centre de fitness
- Spa santé ou beauté à proximité
- Golf sur place
- Salle(s) de soins spa
- Spa avec services complets
- Soins spa sur place
- Hammam
- مظلات على المسبح
- حمام سباحة
- عدد البارات الموجودة على حمامات السباحة - 1
- عدد أحواض السبا - 1
- عدد حمامات السباحة الخارجية - 2
- حمام تركي
- مراكز اللياقة البدنية
- سبا تجميلي أو صحي قريب
- ممارسة الغولف في الموقع
- غرفة/غرف لتقديم علاجات السبا
- سبا متكامل الخدمات
- خدمات سبا في الموقع
- ساونا
- مقاعد تشمس على حمام السباحة
Food and drink
- Number of restaurants -
- Number of coffee shops/cafes -
- Snack bar/deli
- Breakfast available (surcharge)
- Number of bars/lounges -
- Vegetarian breakfast available
- Number of bars/lounges - 3
- Number of poolside bars - 1
- Number of coffee shops/cafes - 2
- Number of restaurants - 2
- Pool sun loungers
- Nombre de bars/salons : 3
- Nombre de bars en bord de piscine : 1
- Nombre de cafés : 2
- Nombre de restaurants : 2
- Snack bar et/ou épicerie fine
- يتوفر إفطار للأشخاص النباتيين
- يتوفر إفطار (بتكلفة إضافية)
- عدد المطاعم - 2
- بار/محل وجبات خفية
- Number of poolside bars -
Families and children
- Children's pool
- Babysitting or childcare (surcharge)
- Supervised childcare/activities (surcharge)
- Children's club (surcharge)
- مجالسة أو رعاية الأطفال (نظير تكلفة إضافية)
- نادي للأطفال (برسوم إضافية)
- أنشطة/رعاية الأطفال تحت الإشراف (بتكلفة إضافية)
- حمام سباحة للأطفال
Parking and transport
- Free self parking
- Free valet parking
- Shopping center shuttle (surcharge)the hotel’s own service; not arranged by us
- Airport transportation (surcharge)the hotel’s own service; not arranged by us
- Bicycle parking available
- Parking pour vélos disponible
- Service de transfert entre l’hôtel et l’aéroport (en supplément)
- Parking sans voiturier gratuit
- Parking avec voiturier gratuit
- متوفر موقف دراجات
- خدمة النقل من وإلى مركز التسوق (بتكلفة إضافية)the hotel’s own service; not arranged by us
- نقل من وإلى المطار (برسوم إضافية)the hotel’s own service; not arranged by us
- محطة شحن للسيارات التي تعمل بالكهرباء
- صف السيارات بمعرفة النزيل مجانًا
- صف السيارات بمعرفة الفندق مجاناً
- ممر تنقل بتسهيلات لدخول الكراسي المتحركة
Hotel services
- ATM/banking
- Elevator
- Housekeeping on request
- Dry cleaning/laundry service
- Safe-deposit box at front desk
- Laundry facilities
- Luggage storage
- 24-hour front desk
- Concierge services
- Services de concierge
- خدمة الغسيل/التنظيف الجاف
- مرافق لغسيل الملابس
- مصعد
- تخزين الأمتعة
- مكتب استقبال يعمل على مدى 24 ساعة
- صندوق أمانات في مكتب الاستقبال
- ماكينات صراف آلي/معاملات بنكية
Rooms and comfort
- Terrace
- Designated smoking areas
- Rooftop terrace
- شرفة على السطح
- شرفة
Business and events
- Banquet hall
- Conference space size (meters) -
- Conference space
- Business center
- Conference space size (feet) -
- Conference center
- Conference space size (meters) - 3200
- Conference space size (feet) - 34445
- Salle de banquet
- مساحة قاعة المؤتمرات (بالمتر) - 3200
- مركز مؤتمرات
- قاعة حفلات
- خدمات الترتيب لحفلات الزفاف
- مركز لرجال الأعمال
- قاعة مؤتمرات
- مساحة قاعة المؤتمرات (بالقدم) - 34445
Accessibility
- Wheelchair accessible path of travel
- Wheelchair accessible (may have limitations)
- Accessible aux personnes en fauteuil roulant (des restrictions peuvent s’appliquer)
- تسهيلات لدخول الكراسي المتحركة (قد يكون هناك بعض الحدود)
More amenities and services
- Secured bicycle storage
- Arcade/game room
- Limo or town car service available
- Biodegradable/compostable straws
- Ballroom
- Express check-in
- Vegan menu options available
- Grey water recycling system
- Locally-sourced food on site (80% or more)
- Free newspapers in lobby
- At least 80% of all lighting comes from LEDs
- Computer station
- Multilingual staff
- Guest education on local ecosystems and culture
- Lifeguard on site
- Electric car charging station
- Hair salon
- Vegetarian menu options available
- Television in common areas
- Eco-friendly cleaning products provided
- Energy-saving switches
- Water-efficient toilets only
- Eco-friendly toiletries
- Reusable cups only
- Water-efficient showers only
- Biodegradable/compostable stirrers
- No single-use plastic stirrers
- No single-use plastic straws
- Recycling
- Change of bed sheets (on request)
- Porter/bellhop
- LED light bulbs
- Gift shops or newsstand
- Reusable tableware only
- Tours/ticket assistance
- Change of towels (on request)
- Wedding services
- Express check-out
- Service de nettoyage à sec/blanchisserie
- Boutiques de souvenirs ou kiosque à journaux
- Petit-déjeuner végétarien disponible
- Système de recyclage des eaux usées
- Service de garde d’enfants (en supplément)
- Agitateurs biodégradables/recyclables
- Pas de pailles en plastique à usage unique
- Parasols à la piscine
- Pas d’agitateurs en plastique à usage unique
- Surface de l’espace de conférence (mètres) : 3200
- Tasses réutilisables uniquement
- Piscine
- Vaisselle réutilisable uniquement
- Pailles biodégradables/recyclables
- Service de limousine ou berline disponible
- Nombre de bains à remous : 1
- Espaces fumeurs prévus
- Nombre de piscines extérieures : 2
- Assistance pour visites/billets
- Navette pour le centre commercial (en supplément)
- Terrasse sur le toit
- Interrupteurs à économie d’énergie
- Articles de toilette écologiques
- Au moins 80 % de l’éclairage est assuré par des ampoules LED
- Produits d’entretien écologiques fournis
- Recyclage
- Ampoules LED
- Options de menu végétalien disponibles
- Options de menu végétarien disponibles
- Personnel polyglotte
- Centre de conférences
- Borne de recharge pour voiture électrique
- Local à vélos sécurisé
- Petit-déjeuner disponible (en supplément)
- Laverie
- Ascenseur
- Club pour enfants (en supplément)
- Nourriture d’origine locale sur place (80 % ou plus)
- Informations sur la culture et les écosystèmes locaux
- Salle de bal
- Service d’arrivée express
- Changement des draps (sur demande)
- Télévision dans les espaces communs
- Salle d’arcade/de jeux vidéo
- Changement des serviettes (sur demande)
- Journaux gratuits dans le hall
- Services de cérémonie de mariage
- Garde d’enfants/activités supervisées (en supplément)
- Toilettes à faible consommation d’eau uniquement
- Douches à faible consommation d’eau uniquement
- Consigne à bagages
- Service de départ express
- Bagagiste/groom
- Centre d’affaires
- Réception ouverte 24 h/24
- Maître-nageur sur place
- Service de ménage sur demande
- Coffre-fort/consigne à la réception
- Piscine pour enfants
- Espace de conférence
- Terrasse
- Poste informatique
- Salon de coiffure
- Transats de piscine
- Rampe d’accès pour personnes en fauteuil roulant
- Distributeur de billets/services bancaires
- Surface de l’espace de conférence (pieds) : 34445
- تسجل مغادرة سريع
- متاجر هدايا أو منصات لبيع الجرائد
- نظام إعادة تدوير الماء المستعمل
- أعواد مزج قابلة للتحلل البيولوجي/التحول لسماد طبيعي
- لا تتوفر شفاطات بلاستيكية للاستخدام الواحد
- لا تتوفر أعواد مزج بلاستيكية للاستخدام الواحد
- تتوفر أكواب قابلة لإعادة الاستخدام فقط
- تتوفر أدوات مائدة قابلة لإعادة الاستخدام فقط
- شفاطات قابلة للتحلل البيولوجي/التحول لسماد طبيعي
- تتوفر خدمة الليموزين أو التاون كار
- عدد البارات/الاستراحات - 3
- أماكن مخصصة للتدخين
- مساعدة في حجز التذاكر أو الجولات
- مفاتيح كهربائية موفرة للطاقة
- مستلزمات تنظيف مرحاض صديقة للبيئة
- شيال/فرّاش
- تُستخدم مصابيح LED في ما لا يقل عن 80% من إضاءة المنشأة الفندقية
- تمّ توفير منتجات تنظيف صديقة للبيئة
- إعادة التدوير
- مصابيح كهربائية بتقنية LED
- تتوفر خيارات أطعمة نباتية
- طاقم عمل يتحدث عدة لغات
- تخزين الدراجات المؤمّن
- عدد المقاهي/الكافتيريات - 2
- طعام من مصادر محلية في المنشأة (80% أو أكثر)
- تعريف النزلاء بالنظم البيئية المحلية والثقافة
- صالة رقص
- تسجل الوصول السريع
- تغيير ملاءات الأسرة (عند الطلب)
- تلفاز في الأماكن العامة
- غرفة ألعاب
- تغيير المناشف (عند الطلب)
- جرائد مجانية بالردهة
- دورات مياه تتسم بالكفاءة في استخدام المياه
- أجهزة تتسم بالكفاءة في استخدام المياه
- حارس إنقاذ في الموقع
- تنظيف الغرف عند الطلب
- غرفة بخار
- مكتب كمبيوتر
- صالون للعناية بالشعر
- خدمات الاستعلامات والإرشاد
Facilities, their hours and charges are set by the hotel; your booking includes only what your room or rate lists.
Accessibility and parking
- Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible parking
- Wheelchair-accessible restroom: not verified
- Wheelchair-accessible seating: not verified
According to Google Maps; anything it does not state is not verified. Google Maps
Rooms
Choose your dates
Choose dates and guests to see the rooms at this hotel. Prices and availability depend on your dates and guests.
What guests say on Google
From Google reviews
About this hotel, from Google
Refined quarters in an upmarket lodging offering 6 restaurants/bars, a spa & an outdoor pool.
We had an excellent experience here like from the check-in itself, it was very pleasant, Fatima helped us out a lot and her service is top notch - 1000/10 👌🏼Lounge is also great, breakfast time is long like from 6:30 - 11! Also the amenities are great and fun to use! A very relaxing stay indeed! We will definitely be back!
The hotel is good and I really enjoyed my stay. I hope they can increase the number of EV car chargers and improve the charging management system. Some guests leave their cars connected for a very long time, which makes it difficult for others to use the chargers. It would be better if guests were required to leave their contact number with security so they can be contacted once charging is completed. Overall, it was a pleasant experience and I would visit again.
Room are nearly in good condition, spacious. No tissues available in room the cleaning service are horrible. I came to enjoy the pool it was closed for maintenance and they didn’t mention that in the website. The other pool was small and crowded. Bill boy services are horrible while checking out I requested to get my luggage on the basement they took nearly half an hour. I called the hotel to ask where is my luggage the staff answered was rude makes me feel anger. I dont think i will come back to this hotel as i didn’t feel the welcoming hospitality.
Lovely hotel. The room is huge and clean and the staff are super friendly and helpful. And the beds are amazingly comfortable. Despite the high number of visitors, you don’t really feel how crowded it is, and the breakfast buffet was organized well. The only negative points are the fact that the swimming pool is under maintenance and we were not informed of this at the time of booking, and that toothbrushes are AED 20 each. Otherwise, really worth the visit.
Hyatt’s service is a shadow of what it used to be. My experience at the Hyatt Regency Dubai Creek was, frankly, disappointing. In this hotel, flexibility and customer service seem to be optional. I booked and paid for five nights for a business trip. Due to a change in my schedule, I had to reschedule part of my stay. I wasn’t asking for anything unreasonable—just some flexibility. Instead, the answer was simply: no refund, no alternative, no exception. You lose the entire booking. The manager’s attitude was even more disappointing. The conversation lasted barely 30 seconds: “Once we’ve collected the payment, we don’t issue refunds.” End of story. What makes this even more frustrating is that I had no hesitation paying for a full night just to have an early check-in on the morning of my arrival. I’ve stayed at Hyatt properties many times, and this is not the level of service I expect from the brand. When a hotel is more focused on keeping the money than keeping the customer, something has clearly gone wrong. Think twice before booking the Hyatt Regency Dubai Creek. Just my two cents: the service I experienced was closer to that of a budget hotel than a five-star property.
In Google’s order, unfiltered by us.
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Policies
Messages from the property
- States a fee or a deposit
CheckIn instructions
• Extra-person charges may apply and vary depending on property policy • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed • This property accepts credit cards and cash • This property uses a grey water recycling system • Safety features at this property include a fire extinguisher This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
- States a fee or a deposit
Mandatory fees
You'll be asked to pay the following charges at the property: • Deposit: AED 200.00 per night • New Year's Eve (31 December) Gala Dinner per adult: AED 1200 • New Year's Eve (31 December) Gala Dinner per child: AED 600 (from 6 to 12 years old) • A tax is imposed by the city: AED 20.00 per accommodation, per night We have included all charges provided to us by the property.
- States a fee or a deposit
Optional fees
• Fee for buffet breakfast: approximately AED 130 for adults and AED 75.00 for children • Airport shuttle fee: AED 207 per vehicle (one way) • Rollaway bed fee: AED 122.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- States a fee or a deposit
Important Information
Please note that the same credit card used to make the booking must be presented upon check-in. Please Note: Guests at this location are considered children between the ages of 0 to 12. Any guest 13 years of age or older will be considered an adult and will be subject to adult pricing. A compulsory charge of AED 1,400 per adult and AED 700 per child (6 - 12 years) applies to all bookings staying over 31st December. This charge includes a New Year’s Eve Gala Dinner and access to the lobby festivities. The hotel requires a 100% nonrefundable deposit for the entire stay (including the gala dinner charges); this deposit shall be collected 30 days prior to the arrival date. In case of early departure, the property will charge the full amount of the stay plus taxes. Guests are required to show a photo identification and credit card upon check-in. Please note that all special requests are subject to availability, and additional charges may apply, and a damage deposit of AED 200 is required. Kids Club is available from 10am to 7pm (for kids age 5 to 12). Access is complimentary for the first 2 hours and AED 30 per child per hour following. Advance booking is required 3 hours prior. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Know before you go
• Pool access available from 6:30 AM to 10:00 PM. • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • No pets and no service animals are allowed at this property. • A car is not required for transportation to and from this property.
Messages stating a fee or a deposit for the dates of your stay are shown again before payment and restated in your booking document.
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FAQs about the hotel
What are the check-in and check-out times at Hyatt Regency Dubai Creek Heights?
Check-in starts at 15:00 and check-out is until 12:00, in the hotel’s local time.
Is there Wi-Fi at Hyatt Regency Dubai Creek Heights?
Yes, the hotel lists Free WiFi among its amenities.
Is there parking at Hyatt Regency Dubai Creek Heights?
Yes, the hotel lists Free self parking among its amenities.
Does Hyatt Regency Dubai Creek Heights serve breakfast?
Yes, the hotel lists Breakfast available (surcharge) among its amenities. Whether breakfast is included in your price is shown with each room once you choose your dates.
Are pets allowed at Hyatt Regency Dubai Creek Heights?
No, the hotel does not allow pets.
Other hotels to explore
Distances are approximate, in a straight line from the hotel’s map position, not driving distances. Distances in the hotel’s description come from the hotel and may be by road. © OpenStreetMap contributors
