Hotel 81 Osaka

From Google reviews

1. 

   Dima Prawesti

   ★★★★★4 months ago

   Great stay! The location is excellent—only an 8-minute walk to Singapore General Hospital block 6/7. I stayed here for family medical reasons, and the staff were wonderful and very accommodating when I needed to extend my booking. The room was tidy and clean. The neighborhood is quiet, and there are convenience stores nearby, making it very practical. I highly recommend this hotel.

   See this review on Google MapsReport this review

2. 

   Joey Yi

   ★☆☆☆☆2 months ago

   The front desk service on 6sept, @ 3:30–4pm, was extremely disappointing. I am fully aware that if a hotel room is booked for two guests, then only those two guests are supposed to stay in the room. I have absolutely no issue with that policy. I booked this room specifically for my younger brother and sister. My brother is 13 years old and my sister is 19 years old. I put myself as the lead guest because I was the one making the booking and arranging everything for them. They were travelling overseas for the first time, and on that day, my sister was attending a concert and would only arrive later that evening after the concert. Therefore, I went to the hotel first with my boyfriend and my 13-year-old brother to help them check in. I was not staying in the room. I was simply accompanying them because they were travelling overseas for the first time. What happened at the front desk was extremely disappointing. We were told that even though I was only there to assist my brother, we were not even allowed to help carry his luggage upstairs. I understand the hotel policy that only the booked guests can stay in the room. But does following a policy mean that staff have to be so rigid that they cannot even understand the circumstances of the guests in front of them? More importantly, shouldn’t front desk staff first understand the customer’s situation before making assumptions and responding to them? Unfortunately, that was not what happened. Both front desk staff immediately spoke to us in a way that felt more like a warning, making me feel as though I had done something wrong or was trying to secretly add an extra guest to the room. I was extremely uncomfortable with the way I was treated. I was not trying to be a “cheapskate” or sneak another person into the room. I booked the room for exactly two people, and I knew exactly how the hotel policy worked. The situation became even more frustrating with one particular bald male front desk staff member, who was especially rude and disrespectful in his tone. He did not try to understand my situation first and instead seemed to assume that I was trying to take advantage of the hotel. He repeatedly insisted that only my brother and sister could go upstairs themselves. I then asked a very simple question: How is a 13-year-old supposed to carry all that luggage upstairs by himself? Instead of showing some basic understanding of the situation, he remained extremely rigid and kept shaking his head. Only after I explained that my brother was only 13 years old, and that my sister had not arrived yet because she was attending a concert and would only come after the concert ended that night, did he know the actual circumstances. Even after I explained everything, I still felt that I was being treated with an extremely disrespectful attitude. And then came the final comment, which I found particularly rude and almost threatening in its tone: “I’ll give you 10 minutes to bring your brother upstairs and come back down.” The way this was said was extremely unpleasant. It did not sound like a polite explanation of hotel policy. It sounded like a warning being given to someone who had done something wrong. I genuinely felt that I was not being treated with basic courtesy or respect. I also cannot help but feel that we were treated this way because we are not local guests. I understand that hotel policies and rules need to be followed. That is not my complaint. My complaint is the lack of basic customer service, empathy and respect when communicating those policies. Is this what customers should expect simply because this is a cheaper hotel? Does a lower room rate mean the hotel no longer needs to maintain basic standards of hospitality and treat guests politely? Having a strict policy is one thing. Having no understanding, no flexibility and no basic courtesy when dealing with customers is another. This was an extremely unpleasant check-in experience, and the attitude of the front desk staff — especially the bald male staff member — was the main reason for my disappointment.

   See this review on Google MapsReport this review

3. 

   Neha

   ★★★★★3 months ago

   I went for a conference at SGH, approachability of this hotel is really good . View from the room and services are excellent . Special mention of reception staff Samuel and Xaviera for showing empathy towards me and helping me out when I most needed it . Their kind gesture especially towards their customer or rather their humanly behavior towards traveller from foreign countries is really appreciable. Both of them just made my day Thank you so much Dr .Neha Patel India

   See this review on Google MapsReport this review

4. 

   Laura St.

   ★★★★★4 months ago

   I had an amazing stay here. Xaveria and James were so kind and friendly, I felt really welcomed. I will come back for sure! Thanks for making this stay so comfortable for me!

   See this review on Google MapsReport this review

5. 

   Ang

   ★★★★★3 months ago

   Excellent location. Rooms are clean and cosy. Good value and has excellent staff who are very helpful and nothing is a problem. Special mention to Jacky and Samuel.

   See this review on Google MapsReport this review

In Google’s order, unfiltered by us.

Reviews aren’t verified by Google, but Google checks for and removes fake content when it’s identified. Google’s content policy