Messages from the property
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CheckIn instructions
• Extra-person charges may apply and vary depending on property policy • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed • This property accepts credit cards, debit cards, and cash • Safety features at this property include a security system • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) Front desk staff will greet guests on arrival.
- States a fee or a deposit
Mandatory fees
You'll be asked to pay the following charges at the property: • Residents must pay VAT (19%) at the property. Travelers on a tourist visa are generally not required to pay VAT. VAT exemption eligibility will be assessed at the property and travelers may need to present their passport and tourist visa. The VAT may be charged where the room is shared by a taxable and non-taxable guest. We have included all charges provided to us by the property.
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VAT Tax
Alert Name: Columbian VAT Tax Alert Type: alert Message: Effective January 1, 2023, a 19% VAT will apply for Colombian residents, Foreign nationals may be exempt subject to verification at check - in. The amount will be charged at the hotel and is not reflected in the room rate. Conditions apply. Headline: VAT Tax Start Date: 2024-04-29T00:00:00.000Z End Date: 2025-12-31T00:00:00.000Z Effective Start Date: 2024-04-29T00:00:00.000Z Effective End Date: 2025-12-31T00:00:00.000Z
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Important Information
As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival. This tax is not automatically calculated in the total cost of the reservation. Please note that smoking is not allowed. Guests who smoke in the rooms will have to pay a fine of COP 200.000. Please note that this property does not offer an airport shuttle. Guests must make their own arrangements to get to and from the airport. All minors under 18 years of age must present a valid identity document with a photograph to confirm their identity and that of their parents. This document must be shown even if the minor is accompanied by their parents. If a minor is accompanied by an adult other than his parents, a written and authenticated authorization must be presented in order to check-in at the Hotel. POLICY FOR MINORS Minors must always be accompanied by a familiar adult, in development of the provisions of Article 17 of Law 679 of 2001, the agency warns the tourist that the exploitation and sexual abuse of minors in the country are and administrative sanctions, according to the Colombian laws. All minors must present a valid identification document to check in at the Hotel (the documents accepted by the Hotel may vary in each case, but most commonly accepted are identity cards, passports and civil registries). In the event that the minor is not in the company of his/her parents during his/her stay, at the time of check-in, he/she must present his/her identification (identity card, passport and/or civil registry), a copy of his/her parents' identification and a letter of authorization signed and authenticated or apostilled by both parents, where he/she expressly authorizes the adult present with the minor to carry out his/her check-in. adult present with the minor to register him/her at the Hotel. Nothing in these terms and conditions modifies the immigration requirements of the country, nor the duties that must be legally complied with to carry out such procedures (such as exit permit formalities or similar before the corresponding authorities). the corresponding authorities). In the event that the legal care of the minor is not in the hands of his/her parents, sufficient proof of this must be presented to the Hotel. In such a case, the letter of authorization must be signed by the parents. The Hotel may deny entry and registration of people or groups seeking such entry or registration including a minor and when the documentary requirements set forth herein have not been complied with. the documentary requirements established herein have not been complied with.Guests under the age of 18 can only check in with a parent or official guardian.
Know before you go
• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. • Only registered guests are allowed in the guestrooms. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • Contactless check-in and contactless check-out are available. • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Messages stating a fee or a deposit for the dates of your stay are shown again before payment and restated in your booking document.
