Grand Oasis Cancun All Inclusive

Messages from the property

• States a fee or a deposit

  CheckIn instructions

  • Extra-person charges may apply and vary depending on property policy • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed • Minimum Spring Break check-in age is 25 years old • This property accepts credit cards, debit cards, and cash • Cashless transactions are available • Safety features at this property include a fire extinguisher, a security system, and a first aid kit • This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

• States a fee or a deposit

  Mandatory fees

  You'll be asked to pay the following charges at the property: • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April We have included all charges provided to us by the property.

• States a fee or a deposit

  Optional fees

  • Late check-out is available for a fee (subject to availability) • In-room safe fee: USD 10 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• States a fee or a deposit

  Important Information

  Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them. Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Please note the legal drinking age in Mexico is 18. A mandatory environmental fee and a resort fee per room per stay will be charge upon check in. Upon check-in, guests will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Charges apply for adults between 18-25 years old staying from February to April. Cash Only. Policy is mandatory, per person and not refundable.) New Exclusive Tour for Our Guests: Starting September 1st, 2025, enjoy the Jungle Cruise Adventure on Laguna Nichupté: • 90-minute themed boat ride • Live music, nature & pozol tasting • Fun for all ages • Dock tax: $10 USD per person (payable at Oasis Experiences) Government Sanitation Fee & Resort Fee: in addition to the reservation rate, once in the property (during the check in) you must cover a charge of $225.00 Mexican pesos per room per night. *Rates are subject to change without prior notice.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

• Know before you go

  • Pool access available from 8:00 AM to 8:00 PM. • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • Only registered guests are allowed in the guestrooms. • No pets and no service animals are allowed at this property. • Free WiFi in public areas has a 1-device limit. • Cashless payment methods are available for all transactions. • Contactless check-out is available.

Messages stating a fee or a deposit for the dates of your stay are shown again before payment and restated in your booking document.