Messages from the property
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CheckIn instructions
• Extra-person charges may apply and vary depending on property policy • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed • This property accepts credit cards, debit cards, and cash • This property uses solar energy, plus eco-friendly cleaning products • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
- States a fee or a deposit
Mandatory fees
You'll be asked to pay the following charges at the property: • New Year's Eve (31 December) Gala Dinner per adult: AED 1600 • New Year's Eve (31 December) Gala Dinner per child: AED 800 (from 6 to 11 years old) • A tax is imposed by the city: AED 20.00 per accommodation, per night We have included all charges provided to us by the property.
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Optional fees
• Fee for continental breakfast: approximately AED 142 for adults and AED 71 for children • Airport shuttle fee: AED 265 per vehicle (one-way, maximum occupancy 4) • Airport shuttle fee per child: AED 265.00 (one-way) • Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- States a fee or a deposit
Important Information
Additionally, please note that for all bookings staying over the night of 31st December, a compulsory New Year Gala Dinner charge of AED 1,900 per adult and AED 800 per child (6-11) applies on 31st December. The New Year’s Eve deposit policy applies to all bookings on 31st December. The hotel requires a 100% nonrefundable deposit for the entire stay (including the compulsory gala dinner charges). The deposit must be collected 30 days prior to arrival. Guests at this location are considered children between 0 and 11. Any guest 12 years or older will be considered an adult and subject to adult pricing. Additional unregistered guests are not allowed at the property. Please note that all guests need to provide a physical ID at check-in. Grand Hyatt Dubai Waterpark access is included on eligible rate plans for all registered guests. For further details on operating hours and access conditions, please contact the hotel directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Fri, Feb 13, 2026 until Thu, Mar 19, 2026
Know before you go
• Pool access available from 10:00 AM to 8:00 PM. • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • Only registered guests are allowed in the guestrooms.
Meals
Airport shuttle service
Messages stating a fee or a deposit for the dates of your stay are shown again before payment and restated in your booking document.
