Grand Belle Vue Hotel Apartment

From Google reviews

1. 

   Mohamed Akhil

   ★☆☆☆☆5 months ago

   Very disappointing experience at Grand Belle Vue Hotel, Tecom, Barsha Heights, Dubai. I stayed here with my friends during my trip to Dubai and honestly this was one of the worst hotel experiences I’ve had. I usually never leave bad reviews, but this experience genuinely needs to be mentioned so people know what they’re getting themselves into before booking here. First of all, the staff were extremely rude, unfriendly, and completely disorganized. Customer service was terrible from the moment we arrived. There was no proper parking available on the ground floor, so we were told to park in the basement. The issue was that there is no entrance from the basement directly into the hotel, so we had to carry all our luggage up the ramp and walk all the way to the main entrance on the ground floor. Completely inconvenient and poorly planned. This hotel is also not accessible at all for handicapped guests or anyone with walking difficulties. We booked the room for 4 people, but only 3 of us were actually staying there. We had 2 friends visit us during our stay, and the hotel forced them to hand over their original IDs at reception. Usually hotels just take a photocopy or scan the ID and immediately return the original, so this felt very strange and uncomfortable. I’m not sure whether this is some new policy or just their own internal rule, but it was never mentioned anywhere during booking. To make things worse, they informed us that after 12 AM they would charge AED 100 per visitor. Our friends had only just arrived around 11 PM, and this policy was never disclosed beforehand or mentioned on the booking platform. Then later, after 12 AM, the same staff suddenly said they could no longer keep any IDs or be responsible for the IDs they had insisted on holding in the first place. The entire situation made absolutely no sense and nobody seemed to know what the actual rules were. There were also hidden charges everywhere, including a deposit that was never mentioned before arrival. What made it even more suspicious was that they kept creating random bills and charges that conveniently matched the deposit amount we had already paid. It honestly felt like they were indirectly trying to ask for bribes or extra money. The facilities advertised online are also misleading. There was no billiards or tennis as advertised. The swimming pool was tiny compared to the photos online and looked nothing like what was shown. The room itself smelled foul and clearly had not been cleaned properly before we checked in. Hygiene standards were poor overall. One of the most shocking moments was when I asked to speak to the manager regarding all these issues. The receptionist pointed at one of the security guards and claimed he was the manager. Later, the same security guard admitted he was not the manager. The staff openly lied to us, and there appeared to be no actual manager on-site at any point during our stay, making it impossible to properly raise complaints. The security guards on duty, Godson and Vesil Kumar, were present throughout these situations, but overall the handling of complaints and guest concerns was extremely poor. There were multiple fights happening in the reception area while we were staying there, which made the atmosphere feel chaotic and unsafe. Despite the hotel appearing almost empty most of the time, staff repeatedly claimed they were “too busy” to address our complaints or help us. The overall environment of the hotel felt very shady, with random ladies constantly coming and going throughout the property at all hours, making the place feel uncomfortable and unprofessional. Overall, this stay was a complete disappointment. Between the rude staff, hidden charges, misleading advertisements, poor cleanliness, lack of accessibility, parking issues, dishonest behavior, and chaotic atmosphere, I would absolutely not recommend this hotel to anyone visiting Dubai.

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2. 

   Omar J. Caicedo B.

   ★★★★☆10 months ago

   Highly recommended for it’s unique concept Either for staycation or living the name matched entirely with Hotel’s name offering fast lifts spacious installations starting from the reception until the rooftop. Rooms are properly designed comfortably the view from the balcony is marvelous the TV’s are up to date kitchen has all the necessary even the slots for connecting are well located. Even when you have a delivery you’d receive may bags they will be around! Just few things with the cleaning staff that would always rush superficially doing their ask and not minding details in advance The guy from the morning in reception it’s not very accurate due to his difficult language and lack of people skills as doesn’t listen properly when reaching out

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3. 

   ghadeer saeed

   ★☆☆☆☆4 months ago

   The service at this hotel is extremely poor. There was a cockroach in my room, and the staff were very disrespectful and unprofessional. I am very disappointed with my experience.

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4. 

   Alex Alomar

   ★★★☆☆last year

   I stayed here recently. The room was larger than expected and the staff were polite and respectful. Unfortunately, cleanliness and maintenance fell short. The carpeted floor looked neglected, with dust and debris in several areas and long hairs on the floor—carpet needs special attention that didn’t seem to be given. Also odd: the room had plates, forks and other dining items but nothing to clean them—no dish soap, sponge, or cloth. Housekeeping came five days in a row and neither cleaned them nor left any supplies. Quite shocking, to be honest. (PD: I asked specifically for both things, but still, they didn’t help) Another policy issue: reception would only hold luggage until 16:00. I explained I had a work situation and asked for a small favor, but they wouldn’t accommodate it, which forced a rushed checkout. Most concerning: in the rush I forgot a bottle of whisky in my room. I remembered and returned about five minutes later to find the bottle open and a glass half poured. That was surprising and very disappointing. Management should review housekeeping standards and lost-and-found procedures. With better cleaning and a bit more flexibility for guests, this could be a much better stay.

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5. 

   Iyas Harb

   ★★★★★last year

   Grand Belle Vue Hotel Apartment – Dubai is a great place to stay, offering comfort, cleanliness, and excellent value for money. The apartments are spacious and well-equipped, making them perfect for both short and long stays. The staff are polite, welcoming, and always ready to help — from the reception to the housekeeping team, everyone is professional and attentive. The location is also very convenient, close to the Metro and many restaurants and services around Barsha Heights. The atmosphere is quiet and family-friendly, with good facilities like a pool, gym, and secure parking. Overall, it’s a hotel apartment that truly makes you feel at home. Highly recommended for anyone looking for a comfortable and affordable stay in Dubai. 🌟

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