Messages from the property
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CheckIn instructions
• Extra-person charges may apply and vary depending on property policy • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed • Guests must contact this property in advance to reserve onsite parking • This property accepts credit cards, debit cards, and cash • Cashless transactions are available • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Front desk staff will greet guests on arrival.
- States a fee or a deposit
Mandatory fees
You'll be asked to pay the following charges at the property: • Residents must pay VAT (19%) at the property. Travelers on a tourist visa are generally not required to pay VAT. VAT exemption eligibility will be assessed at the property and travelers may need to present their passport and tourist visa. The VAT may be charged where the room is shared by a taxable and non-taxable guest. We have included all charges provided to us by the property. The listed general deposit applies to bookings of 5 guestrooms or more.
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Optional fees
• Airport shuttle fee: COP 130000 per vehicle (maximum occupancy 2) • Facilities fee: COP 9401 per person, per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Important Information
According to Colombian tax laws, foreign visitors and Colombian citizens residing abroad are exempt from the 19% VAT upon receiving entry stamp to Colombia which confirms your stay in the country for up to ninety (90) calendar days and has the PT stamp or the current temporary visa type "V". This exemption applies for accommodations only, does not include other services and the invoice is generated in the name of the passport and reservation holder. The permit must be presented upon arrival where the original passport must be provided and a copy of the data sheet and the stamp sheet will be taken. Guests are reminded to request a stamp from immigration upon arrival even if they enter through biometrics. Airport transfer service is available upon request. For reservations of three or more rooms, additional policies and charges will apply. To ensure the safety and quality of the experience for all guests, visitors must register during the check-in process. If the visitors are not present during check-in, their personal information must be provided for pre-registration. Failure to register this information on time will result in a nonrefundable charge. In compliance with Colombian Law 2068 of 2020, visitors may only register with official identification: ID card for Colombian nationals and passport for foreign visitors. Each visitor must sign the hotel registration form. It is important to inform the reception when a visitor leaves the hotel; otherwise, the charge for their stay will be applied for the remaining nights, and refunds will not be processed. Additional unregistered guests will incur an additional charge of USD 99. This value must be paid before accessing the room and is charged per person, per day. Guests must present a valid ID and credit card upon check-in. If a credit card is not available, a cash deposit of USD 300 per night or USD 100 will be required. Cash deposits will be returned upon check-out. Please note that extra beds, sofa beds, and cribs are available upon request and subject to availability.In the event of an early departure, the property will charge you the full amount for your stay. Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Know before you go
• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast. • Only registered guests are allowed in the guestrooms. • Cashless payment methods are available for all transactions.
Messages stating a fee or a deposit for the dates of your stay are shown again before payment and restated in your booking document.
