Mercure Almaty City Center

رسائل الفندق

• تذكر رسومًا أو مبلغ تأمين

  CheckIn instructions

  • Extra-person charges may apply and vary depending on property policy • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed • This property accepts credit cards and cash • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

• تذكر رسومًا أو مبلغ تأمين

  Optional fees

  • Fee for buffet breakfast: approximately KZT 5600 per person • Airport shuttle fee: KZT 6000 per vehicle (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• تذكر رسومًا أو مبلغ تأمين

  Know before you go

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Only registered guests are allowed in the guestrooms. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • No pets and no service animals are allowed at this property.

• تذكر رسومًا أو مبلغ تأمين

  Special term for children

  Special term for children 1st child up to 11.99 y. will be free of charge sharing parent’s room 2nd child up to 02.99 y. will be free of charge sharing parent’s room 2nd child from 03 till 11.99 y. will be subject to 50% charge of adult rate in double room sharing parent’s room

• Children Policy

  Children Policy Depending on the hotel's children's policy, children's supplements might be applied and it's not included in the total amount of the reservation. See the terms and conditions when booking.

• Important Meal Plan Information

  Please note that all meal plan inclusions are applicable for 2 adults only by default. Any additional guests, including extra adults or children, are not included in the meal plan and will be charged separately by the hotel, payable directly at the property. This also applies to any mandatory supplements, such as Christmas or New Year’s Eve gala dinners, which are not included in the displayed rate and must be settled at the hotel.

وردت هذه الرسائل بالإنجليزية ونعرضها كما وردت.

تظهر الرسائل التي تذكر رسومًا لتواريخ إقامتك مرة أخرى قبل الدفع، ويعيد مستند الحجز ذكرها.