دبل تري باي هيلتون دبي بور سعيد DoubleTree by Hilton Dubai Port Saeed

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1. 

   Grace Dimagculang

   ★☆☆☆☆قبل 4 أشهر

   This is usually my go-to place whenever I want to relax, and I've always had a great experience with your team, and I do know the check out timing ,I do understand that you have to remind the guest,However there are appropriate words to consider, my recent visit was disappointing. I believe your front desk staff, Rex, could have chosen proper words when explaining your protocols to guests. Since communication is a key part of the hospitality industry, I would suggest recording phone calls for quality assurance purposes. This would allow management to review how staff communicate with guests and provide coaching when needed. Good customer service, a positive attitude, and proper phone etiquette are essential in creating a welcoming experience. I hope this feedback is taken constructively

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2. 

   Nathaniel Daylie

   ★★★★☆قبل 5 أشهر

   I have stayed at DoubleTree by Hilton Dubai several times, and it continues to be one of my preferred choices for short stays in Dubai. The location is excellent, especially for travelers on short layovers or business trips. It is conveniently located near the airport, shopping malls, and the metro station, making it easy to get around the city. The staff are always friendly, welcoming, and do their best to accommodate guests. I would particularly like to recognize the teams at the reception and breakfast area for their professionalism and excellent service. One of the things I liked most was the newly renovated room. It was modern, spacious, and very comfortable, with a cozy bed and a balcony that added a nice touch to the stay. The pool area was pleasant for relaxing, although I personally felt it could be cleaner. Since it is covered, there is limited sunlight, which may not be ideal for guests looking to sunbathe. Nevertheless, it remains a nice place to unwind. The hotel also offers spa facilities, including a sauna, which is a great addition after a long day. The gym is well-equipped and suitable for a workout, although I believe there is still room for improvement and expansion. Despite undergoing major renovations during my stay, the hotel maintained a comfortable atmosphere and provided a pleasant experience. Overall, I enjoyed my stay and keep coming back whenever I visit Dubai. I would definitely recommend it to travelers looking for a convenient, comfortable, and good-value hotel near the airport. ⭐⭐⭐⭐☆

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3. 

   Theodora Amankwaa (Abena)

   ★★★★★قبل شهرين

   I took a staycation on the last weekend of August and decided to choose Hilton. I was warmly assisted by Akashia at the reception, who also offered me a warm chocolate cookie as a welcome. Their rooms were clean and spacious, their staff very polite. Their breakfast was very fresh and tasty.😋. I would recommend a stay at this hotel, plus it’s just 12 mins walk to the City Centre Deira. Close to lots of amenities and great spots.❤️

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4. 

   Mohsin Ali94

   ★★★★★قبل 6 أشهر

   I would like to express my sincere appreciation to the Front Office team at DoubleTree by Hilton for their outstanding hospitality and professionalism. A special thanks to Melody, Almas, Rex, Mushtak, Sumit, and the entire FO team for always being welcoming, supportive, and highly professional in handling guests. Every time I visit, the Front Office team makes the experience smooth, comfortable, and memorable. Their positive attitude, quick assistance, and excellent customer service truly reflect the high standards of Hilton hospitality. The team is always attentive, respectful, and ready to help with a smile, which creates a very warm and pleasant atmosphere for all guests. It is really amazing to see such dedication and teamwork. I would also like to apologize if I forgot to mention some names, but truly the entire Front Office team deserves appreciation for their amazing service and teamwork. Thank you once again to everyone for your hard work and exceptional service. Keep up the great work!

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5. 

   sailesh kumar

   ★★★★★قبل 5 أشهر

   I had a wonderful stay at DoubleTree by Hilton Port Saeed for one week. The room was clean, comfortable, and well maintained throughout my stay. The hospitality was excellent, and the staff were always friendly, professional, and ready to assist with any request. The service was consistently outstanding, making me feel welcome and valued as a guest. The hotel's location, facilities, and overall atmosphere added to a very pleasant experience. I would highly recommend this hotel to anyone visiting Dubai and would gladly stay here again.

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