قصر العليان Al Olayan Palace

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1. 

   Nazim Sumra

   ★★★★☆السنة الماضية

   I stayed at Al Olayan Palace Hotel and overall, it was a good experience. The rooms were clean, comfortable, and well-maintained. I was very happy with the room quality. However, the service needs improvement. Staff response was slow, and things took time when we asked for help. The location is a bit far from Haram Sharif, so it takes time to reach. But they do provide a bus service. One issue was with the lift (elevator) – during lunch, dinner, and prayer times, it was very crowded and slow. It really needs better management, especially when the hotel is full. Also, sometimes there were problems with the bus service. Hajis had to wait a long time for the bus to come or leave. This made it a bit difficult, especially for elderly people. Overall, it’s a nice hotel with good rooms, but they need to improve service, bus timing, and lift issues.

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2. 

   Sameh Massoud

   ★☆☆☆☆قبل 4 أشهر

   Mixed experience – Poor emergency support and weak Wi-Fi I had a very disappointing experience regarding the hotel's support during an emergency , the Wi-Fi issue is a daily struggle, it is extremely weak barely reaching kilobyte speeds, which is unacceptable because of this I was unable to call my family back home,to even get a signal, I had to go down and sit in the reception and even then the internet would often stop working entirely. More importantly, when I felt ill and needed to call an ambulance, they required a local Saudi number to register the report, I asked the receptionist for help, but he directed me to security, I couldn't find the security guard (he might have been away momentarily), and when I went back to the receptionist, he ignored me despite my clear fatigue and urgent need for assistance(he kept saying it's not my business i can't do anything you should go to the security guard), Eventually, I had to manage on my own and take a bus to the clinic. On a positive note, the hotel provided a wheelchair for my mother to perform Umrah for free, without even asking for a passport as a deposit, which I truly appreciated. However, the lack of empathy during my medical emergency was very distressing.

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3. 

   Aksha Saiyed

   ★★★★☆السنة الماضية

   Our experience at olayan palace hotel was wonderful. The staff were very polite, helpful, and always ready to assist. The rooms were clean and comfortable, and the service was quick and professional. We really enjoyed our stay — highly recommended for anyone visiting

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4. 

   Faisal Waseem

   ★★★★★قبل 8 أشهر

   I was there in 2025 it was an amazing experience with very good facility i will come next time insallah I prefer this hotel

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5. 

   Yasmeen Abdelkader

   ★☆☆☆☆قبل 11 شهرًا

   Very bad service and quality of room, there was a bad smell and no hot water for 3 days we asked the reception to fix it and they wouldn’t and refused to change our room, they wouldn’t even gives us towels until the second. I wouldn’t recommend

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