Terms & Conditions

MyHotels Terms and Conditions:

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

"MyHotels" & فنادقي" " & "us," "we" or "our" refers to MyHotels, a registered trademark in Saudi Arabia, with the number 1437010664 for Umrah Sahla for Travel and Tourism LLC. Under Comertioal registration number licensed by the Saudi Commission for Tourism and National Heritage. License number: 73101656 as an online travel agency.

"Platform" means the (mobile) website and app on which the Trip Service is made available owned, controlled, managed, maintained, and/or hosted by MyHotels.

"Trip" means the various and different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.

"Suppliers" means the professional provider of accommodation (e.g., hotel, motel, apartment, bed, and breakfast), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g., car rentals, cruises, rail, airport rides, coach tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).

"Trip Service" means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by MyHotels in respect of various products and services as from time to time made available by Trip Providers on the Platform.

"Trip Reservation" means the order, purchase, payment, booking or reservation of a Trip.

We provide the option to book hotel rooms, suites, hotels, and furnished apartments, including all fees and taxes, through our integration with the suppliers. By booking through any of the booking channels for MyHotels, a direct (legally binding), the contractual relationship is established. We will only act as an intermediary between you and the suppliers. We give details of your reservation to the suppliers concerned with your booking, and we send you a confirmation email on behalf of the supplier.

MyHotels is not responsible for any errors (including graphical and typographical errors), or any interruption (either due to any breakdown, repair, development, maintenance (temporary and/or partial) or otherwise). We are not responsible for inaccurate, misleading information, or for lack of delivering information.

Each supplier always remains liable for the accuracy, completeness, and precision of the (descriptive) information (including prices and availability) offered.

The customer is responsible for obtaining the needed Visa for any trip. MyHotels does not provide visa processing services. It is the customer's responsibility to provide MyHotels with the correct and accurate information and that the customer will make full payment for the service and review the terms and conditions, including the amendment's and cancellation's conditions. And to compliance with all security and travel regulations, which include, not limited to, carrying a valid travel document.

MyHotels is working hard to ensure that your booking information is ready for the hotels as soon as possible. However, we guarantee that within 6 hours of the reservation time, your reservation information will be available at the hotel. In case of reservations made on the same day, the customer must wait 6 hours to allow us to complete the reservation and inform the hotel.

We do not have any hidden charges at MyHotels. All bookings payment is collected in advance at MyHotels. All prices are displayed on MyHotels website, including all fees and taxes. However, some countries and cities require tourists to pay an additional charge at the hotel, and it is forbidden for any hotel provider, tourist office, or tourist site to collects these fees in advance from the client.

There are examples of countries that collect additional taxes like (United Arab Emirates, France, Singapore, Spain, Malaysia, India). These countries are only examples, and more non-mentioned countries might apply additional non-mentioned taxes.

If you have any questions, comments, or need any further assistance, please feel free to contact us immediately.